Important notice before order: Shipping suspicion for each country and region, please click here for more detail

Delivery Situation for each country

Due to COVID-19 pandemic, we are not able to ship the items for some of country.

Please check following chart for your country.

For information on delivery delays and other precautions, please see "Delays in Japan" and "Precautions concerning delivery and other matters after mail items arrive in the destination countries and territories."

✔: Acceptable, *: Acceptable for some items or to some regions (see Restrictions), X: Not acceptable, -: No service

Destination EMS Restrictions, and Delays in Japan
(N): Restrictions in the normal period
(T): Temporary restrictions caused by the novel coronavirus pandemic
(D): Delays in Japan
Precautions concerning delivery and other matters after mail items arrive in the destination countries and territories (Contents of notification from foreign postal operators)
Iceland   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Ireland X   Items will not be handed directly to addressees.
Azerbaijan X (N) EMS items to some regions are not acceptable.  
Ascension -    
Afghanistan -    
United States of America X (T) Among Air items, only some letter-post items such as letters, postcards, mail for the blind, greeting cards and aerogrammes are accepted.
(N) EMS items to some regions are not acceptable.
Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
United Arab Emirates X    
Algeria X    
Argentina X   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Aruba -    
Albania -   Delays will be experienced in the delivery of mail items.
Armenia -   Considerable delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Anguilla -    
Angola -    
Antigua and Barbuda - (N) Parcels to some regions are not acceptable.  
Andorra    
Yemen -    
Israel X   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees, so writing the addressee's mobile phone number on the item is recommended.
Italy (N) EMS items to some regions are not acceptable. Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Iraq X    
Iran X   Delays will be experienced in the delivery of mail items.
India X   Delays will be experienced in the delivery of mail items.
Indonesia   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Wake Island - (T) Among Air items, only some letter-post items such as letters, postcards, mail for the blind, greeting cards and aerogrammes are accepted.  
Uganda X   Delays will be experienced in the delivery of mail items.
Ukraine X (N) Items to Crimea and Sevastopol are not acceptable.
(N) EMS items to some regions are not acceptable.
Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Uzbekistan -    
Uruguay X   Delays will be experienced in the delivery of mail items.
Great Britain   Items will not be handed directly to addressees.
British Virgin Islands -   Postal services are partially suspended.
Ecuador   Postal services are partially suspended.
Egypt    
Estonia   Items will not be handed directly to addressees.
Eswatini -   Delays will be experienced in the delivery of mail items.
Ethiopia X    
Eritrea -    
El Salvador X   Delays will be experienced in the delivery of mail items.
Australia X (N) EMS items to some regions are not acceptable. Acceptance of inbound mail items is suspended at some airports and ports. Delays will be experienced in the delivery of mail items. Considerable delays will be experienced in the processing of mail items especially in the state of Victoria. And items will not be handed directly to addressees.
Austria   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Oman X    
Netherlands   Items will not be handed directly to addressees.
Bonaire, Saba and Sint Eustatius -    
Ghana    
Cape Verde -    
Guernsey    
Guyana -   Delays will be experienced in the delivery of mail items.
Kazakhstan -   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Qatar    
Guadeloupe    
Canada (D) Loading items onto airplanes is expected to take about two to three weeks due to the shortage of loading space caused by the reduction of flights. Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Gabon (N) Parcels to some regions are not acceptable.
(N) EMS items to some regions are not acceptable.
 
Cameroon -    
Gambia -    
Cambodia    
North Korea -    
North Macedonia X   Delays will be experienced in the delivery of mail items.
Northern Mariana Islands - (T) Among Air items, only some letter-post items such as letters, postcards, mail for the blind, greeting cards and aerogrammes are accepted.  
Guinea -    
Guinea-Bissau -    
Cyprus X   Acceptance of inbound mail items is suspended except for some transportation routes.
Cuba X   Delays will be experienced in the delivery of mail items.
Curacao -   Items will not be handed directly to addressees.
Greece X   Delays will be experienced in the delivery of mail items.
Kiribati -    
Kyrgyz -    
Guatemala -   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Guam X (T) Among Air items, only some letter-post items such as letters, postcards, mail for the blind, greeting cards and aerogrammes are accepted.
(N) EMS items to some regions are not acceptable.
 
Kuwait X    
Cook Islands (N) EMS items to some regions are not acceptable.  
Greenland -    
Christmas Island -    
Grenada -   Delays will be experienced in the delivery of mail items.
Croatia   Items will not be handed directly to addressees.
Cayman Islands - (N) Parcels to some regions are not acceptable. Acceptance of inbound mail items is suspended.
Kenya (N) EMS items to some regions are not acceptable.  
Ivory Coast (N) Parcels to some regions are not acceptable.  
Cocos (Keeling) Islands -    
Costa Rica X   Items will not be handed directly to addressees.
Kosovo -    
Comoros Islands -    
Colombia X   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Congo - (N) Parcels to some regions are not acceptable.  
The Democratic Republic of the Congo -    
Saipan X (T) Among Air items, only some letter-post items such as letters, postcards, mail for the blind, greeting cards and aerogrammes are accepted.
(N) EMS items are not acceptable in part of regions.
 
Saudi Arabia X   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Independent State of Samoa -   Delays will be experienced in the delivery of mail items.
Sao Tome and Principe -    
Zambia -    
St. Pierre and Miquelon X    
San Marino    
Sierra Leone X (N) EMS items to some regions are not acceptable.  
Djibouti X    
Gibraltar -    
Jersey    
Jamaica X   Delays will be experienced in the delivery of mail items.
Georgia -   Considerable delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Syria X    
Singapore   Items will not be handed directly to addressees, so writing the addressee's phone number on the item is recommended.
Saint Maarten -    
Zimbabwe X   Delays will be experienced in the delivery of mail items.
Switzerland   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Sweden   Items will not be handed directly to addressees.
Sudan (N) EMS items to some regions are not acceptable. Delays will be experienced in the delivery of mail items.
Spain   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Suriname -   Delays will be experienced in the delivery of mail items.
Sri Lanka   Delays will be experienced in the delivery of mail items.
Slovakia X   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Slovenia   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Seychelles -   Delays will be experienced in the delivery of mail items.
Equatorial Guinea -    
Senegal X   Delays will be experienced in the delivery of mail items.
Serbia -    
St. Helena -    
Saint Christopher and Nevis - (N) Parcels to some regions are not acceptable.  
Saint Vincent -    
Saint Lucia -   Delays will be experienced in the delivery of mail items.
Somalia -    
Solomon Islands X (N) EMS items to some regions are not acceptable.  
Turks and Caicos -    
Thailand   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Republic of Korea (D) Loading items onto airplanes is expected to take about two to three weeks due to the shortage of loading space caused by the reduction of flights. Delays will be experienced in the delivery of mail items.
Items will not be handed directly to addressees in the following area.
Affected area: Daegu
Taiwan    
Tajikistan -    
Tanzania (United Rep.) (N) EMS items to some regions are not acceptable.  
Czech Republic   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Services are suspended at post offices in areas shut down due to COVID-19.
Chad -    
Central Africa -    
China   ・Delays will be experienced in the delivery of mail items.
Delivery post offices will contact addressees by telephone in advance about their delivery preferences.
Mail will be delivered via non-face-to-face methods.
・Delays will be experienced in the delivery of inbound mail products due to floods.
Jiangxi: 330000-349999, Jiangsu: 210000-229999,Guangxi: 530000-549999, Anhui: 230000-249999,Hubei: 430000-449999, Hunan: 410000-429999,Chongqing: 400000-409999, Sichuan: 610000-649999,Zhejiang: 310000-329999 and Guizhou: 550000-569999
Tunisia   Delays will be experienced in the delivery of mail items.
Chile X   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Tuvalu -    
Denmark   Items will not be handed directly to addressees.
Germany   Items will not be handed directly to addressees.
Togo   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Dominica -    
Dominican Republic -    
Tristan da Cunha -    
Trinidad and Tobago X   Delays will be experienced in the delivery of mail items.
Turkmenistan -   Postal services are partially suspended.
Turkey   Delays will be experienced in the delivery of mail items.
Tonga -   Delays will be experienced in the delivery of mail items.
Nigeria    
Nauru -    
Namibia -    
French Southern and Antarctic Territories -    
Nicaragua -    
Niger - (N) Parcels to some regions are not acceptable.  
New Caledonia X   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
New Zealand (D) Loading items onto airplanes is expected to take about two to three weeks due to the shortage of loading space caused by the reduction of flights.
(N) EMS items to some regions are not acceptable.
Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Nepal X (N) EMS items to some regions are not acceptable. Delays will be experienced in the delivery of mail items.
Norfolk Island -    
Norway    
Bermuda -   Delays will be experienced in the delivery of mail items.
Bahrain X    
Haiti -   Delays will be experienced in the delivery of mail items.
Pakistan X (N) EMS items to some regions are not acceptable. Delays will be experienced in the delivery of mail items.
Vatican -   Delays will be experienced in the delivery of mail items.
Panama X   Acceptance of inbound mail items is suspended.
Vanuatu -   Delays will be experienced in the delivery of mail items.
Bahamas -    
Papua New Guinea X (N) EMS items to some regions are not acceptable. Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Palau - (T) Among Air items, only some letter-post items such as letters, postcards, mail for the blind, greeting cards and aerogrammes are accepted.  
Paraguay X    
Barbados X   Delays will be experienced in the delivery of mail items.
Hungary   Delays will be experienced in the delivery of mail items.
Bangladesh X    
East Timor -    
Pitcairn -    
Fiji X    
Philippines (D) Loading items onto airplanes is expected to take about two to three weeks due to the shortage of loading space caused by the reduction of flights.
(N) EMS items to some regions are not acceptable.
International mail processing centers are operating with a skeleton workforce in order to accept inbound mail items.
Therefore, delivery delays will be experienced.
Only postal items containing cheques or medical supplies will be delivered to quarantine areas.
Finland    
Bhutan X (N) EMS items to some regions are not acceptable. Considerable delays will be experienced in the delivery of mail items.
Puerto Rico X (T) Among Air items, only some letter-post items such as letters, postcards, mail for the blind, greeting cards and aerogrammes are accepted.  
Faroe Islands -    
Falkland -    
French Guiana X    
French Polynesia -    
Brazil X   Considerable delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
France   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Bulgaria   Delays will be experienced in the delivery of mail items.
Burkina Faso -   Delays will be experienced in the delivery of mail items.
Brunei X (N) EMS items to some regions are not acceptable.  
Burundi -    
Virgin Islands X (T) Among Air items, only some letter-post items such as letters, postcards, mail for the blind, greeting cards and aerogrammes are accepted.  
American Samoa - (T) Among Air items, only some letter-post items such as letters, postcards, mail for the blind, greeting cards and aerogrammes are accepted.  
Viet Nam   Delays will be experienced in the delivery of mail items in the following area.
Ha Noi (100000-159999), Hai Phong (180000-189999), Quang Ninh (200000-209999), Soc Trang (950000-959999), Hung Yen (160000-169999), Quang Binh (510000-519999), Quang Nam (560000-569999), Da Nang (550000-559999), Hau Giang (910000-919999), Binh Dinh (590000-599999), Bac Giang (230000-239999), Hue (530000-539999), Thai Nguyen (250000-259999), Ninh Thuan (660000-669999), Kien Giang (920000-929999),
Quang Tri (520000-529999), Ha Tinh (480000-489999), Nghe An (460000-479999), Ninh Binh (430000-439999), Ho Chi Minh (700000-769999), Thanh Hoa (440000-459999), Binh Duong (820000-829999), Khanh Hoa (650000-659999), Dac Lac (630000-639999), Dong Nai (810000-819999), Tra Vinh (940000-949999), Lang Son (240000-249999), Long An (850000-859999), Can Tho(900000-909999), Bac Ninh (220000-229999)
Benin - (N) Parcels to some regions are not acceptable.  
Venezuela X    
Belarus X   Delays will be experienced in the delivery of mail items.
Belize -    
Peru X   Delivery is suspended except for the Lima metropolitan area. Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Belgium   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Poland   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Bosnia and Herzegovina -    
North Islands -    
Botswana X (N) EMS items to some regions are not acceptable. Delays will be experienced in the delivery of mail items.
Bolivia -   Postal services are partially suspended.
Portugal   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Hong Kong   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Advice of delivery service for incoming mail items is temporarily suspended.
Honduras X   Acceptance of inbound mail items is suspended, but exceptions will be made for humanitarian aid.
Marshall Islands - (T) Among Air items, only some letter-post items such as letters, postcards, mail for the blind, greeting cards and aerogrammes are accepted.
(N) Registered post letters are not acceptable.
 
Macao    
Madagascar (N) EMS items to some regions are not acceptable. Delays will be experienced in the delivery of mail items.
Malawi -   Postal services are partially suspended.
Mali -    
Malta X   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Martinique X    
Malaysia X  
Isle of Man  
Federated States of Micronesia - (T) Among Air items, only some letter-post items such as letters, postcards, mail for the blind, greeting cards and aerogrammes are accepted.
(N) Registered post letters are not acceptable.
 
Midway Islands - (T) Among Air items, only some letter-post items such as letters, postcards, mail for the blind, greeting cards and aerogrammes are accepted.  
South Africa   Delays will be experienced in the delivery of mail items.
South Sudan -    
Myanmar X (N) EMS items to some regions are not acceptable. Delays will be experienced in the delivery of mail items.
Mexico   Considerable delays will be experienced in the delivery of mail items.
Mauritius   Considerable delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Mauritania -   Acceptance of inbound mail items is suspended.
Mozambique - (N) Parcels to some regions are not acceptable.  
Monaco    
Maldives X (N) EMS items to some regions are not acceptable. Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Moldova -    
Morocco X   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Mongolia X   Delays will be experienced in the delivery of mail items.
Montenegro -    
Montserrat -    
Jordan X   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Lao People's Democratic Republic X    
Latvia   Delays will be experienced in the delivery of mail items.
Lithuania   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Libya -    
Liechtenstein    
Liberia -    
Romania X   Delays will be experienced in the delivery of mail items.
Luxembourg   Delays will be experienced in the delivery of mail items, and items will not be handed directly to addressees.
Letter post delivery is temporarily suspended.
Rwanda X   Delivery service to Rusizi area is temporarily suspended.
Lesotho -    
Lebanon   Delays will be experienced in the delivery of mail items.
Reunion X    
Russian Federation X (N) EMS items to some regions are not acceptable. Delays will be experienced in the delivery of mail items.
Wallis and Futuna -